Refund policy

Last updated: November 30, 2025

Legal Final-Sale Disclaimer

All hygiene-regulated merchandise sold by Rihanna's Hair Extensions is considered FINAL SALE. By purchasing our products, you acknowledge and agree that items cannot be returned, refunded, or exchanged under any circumstances, except in cases of verified damage, defect, or incorrect shipment as outlined below.

This final-sale disclaimer is intended to protect public health and comply with applicable safety, regulatory, and hygiene standards.

Thank you for choosing Rihanna's Hair Extensions. We value your trust and are committed to providing clarity and confidence in every purchase. Because we exclusively offer hygiene-regulated merchandise, enhanced health and safety standards apply. This policy outlines the only exceptions permitted by law.

1. Return Eligibility — Final Sale

Because all merchandise is hygiene-regulated, we do not accept returns for any reason, including but not limited to:

Change of mind
Unwanted gifts
Dissatisfaction with product performance
Accidental or unintended purchase

No part of the product—whether sealed or unsealed—may be returned. All sales are final.

The only exception to this policy involves confirmed cases of damage, defect, or incorrect items shipped (see Section 4).

2. Non-Returnable & Final Sale Items

Because all products offered are hygiene-regulated merchandise:

All items are strictly final sale.
Opened, unsealed, or used products cannot be returned or refunded.
Items returned without authorization (even if unopened) will not be processed or returned.

This restriction applies regardless of whether the customer claims:

They “did not open it fully”
They “opened it but did not use it”
It was “opened accidentally”
Packaging was damaged during unboxing
A family member or third party opened the item

Once a seal is broken, the product cannot legally or ethically be returned to inventory.

3. Sale Items & Gift Cards

We cannot accept returns, exchanges, or refunds on:

Sale or clearance items
Gift cards, e-gift cards, or store-credit vouchers

All such purchases—and all purchases in general—are final sale.
Please double-check your order before completing the purchase.

4. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect, we will make it right. This is the only exception to our final-sale policy.

4.1 What qualifies as damage or defect

Manufacturer defects
Broken components inside sealed packaging
Items arriving in unusable condition
Incorrect product, variant, size, or quantity shipped

4.2 What does not qualify as damage

Damage caused by customer mishandling after delivery
Cosmetic damage to the outer shipping box that does not affect the product
Minor dents or scuffs on packaging that do not compromise the item
Customer dissatisfaction with product performance or expectations

4.3 Required documentation

To process a claim, customers must provide within 24 hours of delivery:

Order number
Clear photos or video showing the defect/damage
Photos of the packaging
Description of the issue

Failure to provide documentation may result in denial of the claim.

5. Situations Where Returns Are Not Accepted

To protect product integrity and comply with hygiene regulations, returns will not be accepted under any circumstances other than verified defect/damage/incorrect items.

Returns are not accepted for:

Opened or tampered packaging
Product wear or use
Incorrect storage by customer (heat, moisture, contamination)
Late claims (submitted after 24 hours of delivery)
Unauthorized return shipments
Returns damaged due to insufficient packaging during return shipping

6. Refund Approval Process (Defective/Incorrect Items Only)

Refunds are only issued for verified damaged, defective, or incorrect products.

Once your claim is reviewed, we conduct a multi-step verification:

Verification of claim legitimacy
Verification of customer identity and order
Inspection of submitted photos/video
Eligibility determination

6.1 Approved refunds

If approved:

Refund is issued to the original payment method
Processing time is typically 3–5 business days
Your bank/card provider may require an additional 5–10 days

6.2 Denied refunds

A refund may be denied if:

Submitted evidence is insufficient or unclear
Damage was caused after delivery
The issue does not meet damage/defect criteria
The claim is submitted outside the 24-hours window

7. Shipping Fees & Costs

Original shipping fees (if applicable) are non-refundable, except where legally required.
If we made an error (damage/defect/incorrect item), we will cover return shipping costs or provide a prepaid return label.

8. Order Cancellation Policy

Orders may be canceled before shipment.
Once shipped, orders cannot be canceled.
Refusal at delivery does not guarantee a refund. If the product returns opened, no refund will be issued.

9. Lost, Stolen, or Misdelivered Packages

Packages lost in transit: Replacement or refund considered based on carrier investigation.
Packages marked delivered but not received: Customers must contact the carrier/local authorities; we are not responsible for theft after delivery.
Incorrect shipping address: Customer is responsible for any delivery issues.